How does wallet billing work?+
Calls and chats are billed per minute from your AstroNira wallet at the rate shown before you connect. Charges are deducted in real time as your session runs.
How do I recharge my wallet?+
Go to Wallet from the home screen, choose or enter an amount, and complete payment via Razorpay (cards, UPI, netbanking, and wallets are supported). The amount is credited once payment is confirmed.
Is my payment information safe?+
Yes. Payments are processed by Razorpay, a PCI-DSS compliant payment gateway. AstroNira never stores your card, UPI, or bank account details.
Are the astrologers verified?+
Astrologers go through a review process, including profile and experience verification, before they are approved to take consultations on AstroNira.
Can I get a refund on my wallet balance?+
Wallet balances are generally non-refundable. If you were billed in error or a session failed to connect properly, contact support and we will review your case.
What happens if a call or chat disconnects unexpectedly?+
You are only billed for the time actually connected. If you believe you were billed incorrectly, reach out to support with the date and time of the session.
How do I become an astrologer on AstroNira?+
Use the "Join as Astrologer" option to submit your details for review. Our team will reach out once your application is evaluated.
Is astrology guidance a substitute for professional advice?+
No. Astrology content on AstroNira is for guidance and entertainment purposes only and should not replace professional medical, legal, financial, or psychological advice.
How do I delete my account or data?+
Contact support at support@astronira.com with your registered mobile number to request account or data deletion.
How do I contact support?+
You can reach us from Left Menu > Support, or by emailing support@astronira.com.